QUESTION 10 When canned software is used for systems acquisition, the conceptual design phase of the systems development life cycle (SDLC) O remains unchanged. Obecomes a make-or-buy decision is combined with the physical design phase Obecomes a "turn-on turn-off decision. QUESTION 11 If an organization asks you to disclose your date of birth and your address, but fails to establish any procedures for responding to customer complaints, the organization has likely violated which of the Generally Accepted Privacy Principles? Security Access Monitoring and enforcement Collection QUESTION 12 What is the basic function of a help desk? Train end users and assist with application development. Provide technical maintenance and support Control access to corporate data All of the above are basic functions of a help desk