Question 11 (2 points) When lower level managers and non-managerial employees are given the authority to make important decisions about how their work is to be done and how organizational resources are going to be used: A) the organization can respond more quickly to changes in the market. B) the organizational structure should be taller to ensure that top management can better monitor performance. C) chain of command is maximized and behavioral control is increased. D) communication in the organization can be slow and distorted. Question 12 (2 points) Transformational leaders have dramatic effects on their organizations and their subordinates, in part, by: A) changing the structures of the organizations they lead. B) setting aggressive goals for every department. C) using a strict chain of command to implement strategy. D) making employees aware of their importance to the organizations. Question 13 (2 points) Some companies reduce the number of tasks that each worker must perform to: A) increase worker motivation. B) make it easier for workers to become productive and efficient. C) make the work more meaningful. D) minimize the size of the workforce