QUESTION 11

A __________ occurs when workers suddenly go on strike, without the authorization (presumably) of the striker's union and while a binding labor agreement is still in effect.

A.

lockout

B.

strike

C.

wildcat strike

D.

slowdown

1.64999 points

QUESTION 12

The most important barrier to effective negotiation between management and labor is __________.

A.

poor communication

B.

inept negotiators

C.

lack of ratification of an agreement by the union membership

D.

lack of an overlap for the bargaining zones of the respective sides

1.64999 points

QUESTION 13

A/an __________ is a situation in which one or both parties believe that reaching an agreement is not imminent.

A.

strike

B.

closed shop

C.

boycott

D.

impasse

1.64999 points

QUESTION 14

__________ appraisal systems specify performance dimensions based on behavioral anchors associated with different levels of performance.

A.

Critical incident

B.

Group order ranking

C.

Absolute standards

D.

BARS

1.64999 points

QUESTION 15

The primary functions of management include __________.

A.

Scheduling, documenting, leading and promoting

B.

Leading, directing, planning, developing

C.

Planning, organizing, leading and controlling

D.

Directing, scheduling, documenting and advising

1.64999 points

QUESTION 16

Which of these errors occur when we compare people against one another instead of against an objective standard?

A.

Contrast error

B.

Distributional

C.

Halo error

D.

Horns error

1.64999 points

QUESTION 17

Which of these rating techniques provides rich information for feedback to the employee and defines performance in fairly clear behavioral terms?

A.

BARS

B.

Rating scales

C.

BORS

D.

Critical incident

1.64999 points

QUESTION 18

Historically human resources included all for the following roles accept EXCEPT ________.

A.

Support

B.

Service

C.

Administrative

D.

Strategic

1.64999 points

QUESTION 19

Which of these methods should NOT be used to gather information as a basis for a performance appraisal?

A.

Heresay

B.

Personal observation

C.

Statistical reports

D.

Written reports

1.64999 points

QUESTION 20

In Maslow's Hierarchy of Needs, having a challenging job with opportunities to achieve and excel would be examples of __________ needs.

A.

Belongingness

B.

Self-Actualization

C.

Security

D.

Esteem