Question 11 Mohammed, the store manager at an Old Navy outlet, spoke with Ameera, his new assistant manager, about the store's job relationships system; he also explained whom she will report to and who will report to her. Mohammed said, "This system that clarifies tasks and reporting relationships and motivates our employees work together to achieve our company's goals." Question: Specify what Mohammed was referring to in his conversion with Ameera. Explain your answer.

Question 12 Business Designs utilizes a structure that includes functional and product divisions simultaneously. Staff are grouped into permanent teams. Question: Specify Business Design type of organizational structure. Explain your answer.

Question 13 Mohammed, the CEO of Solar Tiles, has three people reporting to him: the vice president of marketing, vice president of HR, and vice president of accounting. Each of the vice presidents have seven subordinates that report directly to her/him. Question: Specify the type of Mohammed's span of control. Explain one advantage of this type of span of control.

Basma, the General Manager of Fit and Trim Nutrition Services, was telling her new nutritionist that "I have many decisions to make in a day, and as the manager, during a week, I have to give orders to most of the 35 employees. Then there is my budget and the allocation of resources, which I oversee." Basma's gives her the right to make decisions, give orders, and utilize resources. Question: Specify what gives Basma the right to make decisions, give orders, and utilize resources. Explain your answer.

Question 15 A manager is considering increasing extent to which a job allows an employee to make decisions such as scheduling different tasks and methods of performing tasks. Question: According to the 'Job Characteristics Approach' to job design, specify the term that the manager was referencing. Explain its importance.

Question 16 "Simply You Co.' is an interior design company owned and managed by Reem. She recognizes and rewards her distinguished subordinates. She has to be highly active and alert as she constantly faces challenging and new design projects that requires using her knowledge and creativity. Despite using her ability to punish subordinates for illegal wrong doing, she is highly liked by all subordinates. She strives to create friendly, family-like and caring work environment. Question: According to Fiedler's Leadership Model, specify the level of favorableness of Reem's situation. Also, specify appropriateness of her leadership behavior.

Question 17 Thomas Reuters is an organization that provides critical information for businesses and professionals. It has a hierarchical structure that is organized into separate business divisions: Financial and Risks ($6.5 billion in annual revenues), which provides information to traders, investors, and market places; Legal ($3.4 billion), which provides information to global businesses, law firms, governments, and universities; Tax & Accounting (1.4 billion), which provides information to tax professionals, companies and governments; and Intellectual Property & Science ($1 billion), which provides information to life sciences companies, scientific and scholarly researchers, and those in need for intellectual property solutions. Question: Specify Thomas Reuters' type of departmentalization. Explain your answer.

Question 18 Thomas Reuters is an organization that provides critical information for businesses and professionals. The Human Resources Manager has an indirect chain of command. He can advise the Financial and Risks manager about hiring for the department but cannot order him to hire a particular applicant. The final hiring decision is within the Financial and Risks manager. Question: According to the 'Differentiation' step in organizing, specify the Human Resources Manager type of job/position. Explain your answer.

Question 19 An office receptionist job consists of one task. As a result of redesigning his job, he has to systematically move to filing during the first week, then to typing during the second, and to data entry during the third week. Question: Specify the job design approach that is used for the receptionist job. Explain your answer.

Question 20 Mohammed is visionary, honest, mature, intelligent, and self-confident. Accordingly, he is an effective leader. Question: Specify the leadership perspective/theories/approach used to conclude that Mohammed is an effective leader. Explain your answer.

Case Study with Questions [10 Marks] This part consists of 5 questions Case: Dell Credit operation lends businesses money to buy Dell computers. Previously, the loan process began when a Dell salesperson called Dell's head office to obtain credit approval for a customer's purchase. The first department involved in the process took the credit information over the salesperson's phone and recorded it on credit form. The credit form was sent to the credit checking department, then the pricing department (where the interest rate was determined), and on through a total of five departments. In all, it took the five departments six days to prove or deny the customer loan, Of course, these delays cost Dell business millions of dollars. A significant percentage of customers got their loans elsewhere. Others, frustrated by the wait, canceled their orders. Finally, two Dell managers decided to walk a loan straight through each of the departments involved in the process. At each step, they asked the workers to stop what they were doing and immediately process their loan application. They were shocked by what they found. From start to finish, the entire process took just ninety minutes! The six-day turnaround time was almost due to delays in handing off work from one department to another. The solution: Dell redesigned the process so that one person, not five separate departments, now handles the entire loan approval process without any handoffs. All obstacles were identified and addressed. The change was radical and broad that shifted to a new way of doing things. The results were indeed excellent. The credit process approval time was reduced from to four hours and allowed Dell Credit time to increase the number of loans it handled by 100!

Question 21 List the four organizational change process steps

Question 22 Explain how Dell Credit implemented the first organizational change process step. [Please note that this step has two parts, the two parts must be explained].

Question 23 Explain how Dell Credit implemented the second organizational change process step. [Please note that this step has two points, the two points must be explained].

Question 24 Explain how Dell Credit implement