Question 11 Point

Question 1

Communication is the process by which information is _______ and ________ between two or more people.

Option A

spoken; heard

Option B

heard; seen

Option C

transmitted; understood

Option D

acknowledged; absorbed

Option E

dictated; transcribed

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Question 2

Question 21 Point

Question 2

Effective communication occurs when:

Option A

information is sent through informal rather than formal channels.

Option B

information is transmitted between two or more people.

Option C

the sender convinces the receiver to accept the information sent.

Option D

information is transmitted and understood between two or more people.

Option E

the sender transmits information that is received by someone other than the intended receiver.

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Question 3

Question 31 Point

Question 3

Effective communication plays an important role in:

Option A

knowledge management.

Option B

decision making.

Option C

coordinating work activities.

Option D

fulfilling the drive to bond.

Option E

Communication plays an important role in all of these.

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Question 4

Question 41 Point

Question 4

In the communication process model, what happens immediately after the receiver receives the encoded message?

Option A

The sender receives confirmation that the message has been understood.

Option B

The receiver confirms with the sender that the message sent was intended to be a message.

Option C

The receiver decodes the received message.

Option D

The sender encodes the message.

Option E

The receiver forms feedback in response to the received message.

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Question 5

Question 51 Point

Question 5

Which of the following is NOT explicitly identified in the communication process model?

Option A

Distraction

Option B

Noise

Option C

Transmission

Option D

Encoding

Option E

Decoding

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Question 6

Question 61 Point

Question 6

In the communication process model, "feedback" is:

Option A

formal acknowledgment, or indirect evidence from the receiver's actions.

Option B

defined as a formally encoded message from the receiver.

Option C

is the sender's way of ensuring that he or she has actually encoded the message.

Option D

deliberately excluded from the communication process model.

Option E

included in the first two steps of the model.

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Question 7

Question 71 Point

Question 7

Which of the following statements about electronic mail is FALSE?

Option A

Email tends to transmit information faster than traditional written media.

Option B

Email tends to increase the risk of sending emotionally charged messages to other people.

Option C

Email tends to increase information overload.

Option D

Employees can easily misunderstand the emotional meaning of email messages.

Option E

Email tends to reduce the flow of information from lower to higher levels in the organization.

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Question 8

Question 81 Point

Question 8

A problem with email is that:

Option A

it contributes to information overload.

Option B

it increases the frequency of flaming.

Option C

it is difficult to interpret emotion in email messages.

Option D

it lacks the warmth of human interaction.

Option E

All of these are problems with email.

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Question 9

Question 91 Point

Question 9

Which of these statements about nonverbal communication is FALSE?

Option A

In conversations, more information is usually communicated nonverbally than verbally.

Option B

Nonverbal communication is less rule-bound than is verbal communication.

Option C

Nonverbal communication is usually more carefully thought out than is verbal communication.

Option D

Nonverbal communication plays a major role in emotional labour.

Option E

Emotional contagion is transmitted mainly through nonverbal communication.

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Question 10

Question 101 Point

Question 10

Which of the following represents a form of nonverbal communication?

Option A

The sender's actions

Option B

The sender's voice intonation

Option C

The silence between statements made by the sender

Option D

The sender's physical distance.

Option E

All of these are forms of nonverbal communication

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Question 11

Question 111 Point

Question 11

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Option A

empathy and speed.

Option B

social acceptance and media richness.

Option C

ambiguity and novelty of the problem.

Option D

gender and culture

Option E

availability of technology and cost

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Question 12

Question 121 Point

Question 12

The capacity of a communication method to transmit information is known as:

Option A

media richness.

Option B

information load.

Option C

channel frequency.

Option D

channel noise.

Option E

media amplitude.

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Question 13

Question 131 Point

Question 13

Media richness refers to:

Option A

total profits of newspapers, television networks and radio broadcasting companies within a society.

Option B

the data-carrying capacity of a communication medium.

Option C

the financial and emotional cost of transmitting a message from one person to another person within the same organization.

Option D

the extent to which a message is conveyed through information technology rather than human interaction.

Option E

none of these.

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Question 14

Question 141 Point

Question 14

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant. Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week. These incidents are well known to other representatives; there are rarely any surprises. This weekly communication calls for:

Option A

high media richness.

Option B

high emotional contagion.

Option C

mostly nonverbal communication.

Option D

face-to-face meetings.

Option E

relatively low media richness.

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Question 15

Question 151 Point

Question 15

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Option A

Newsletter

Option B

Email message

Option C

Telephone conversation

Option D

Face-to-face meeting

Option E

Memorandum to all employees

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Question 16

Question 161 Point

Question 16

Which communication channel is most effective when the sender wants to persuade the receiver?

Option A

A memorandum

Option B

A formal speech to a large audience

Option C

A personal letter to the target receiver

Option D

A personal face-to-face meeting with the target receiver

Option E

The method of communication does not influence the sender's ability to persuade others

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Question 17

Question 171 Point

Question 17

In the communication process, filtering occurs when:

Option A

the sender carefully selects words that the receiver is most likely to understand correctly.

Option B

the receiver removes noise from the communication process so that the sender's message is more accurately understood.

Option C

people delete or delay negative information, or use words that make the message sound more favourable.

Option D

an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.

Option E

the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages.

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Question 18

Question 181 Point

Question 18

Which of the following would constitute 'noise' in the communication process?

Option A

Perceptual differences between sender and receiver.

Option B

Filtering information up the organizational hierarchy.

Option C

Receiving more information than the person can process.

Option D

Jargon that the receiver does not understand.

Option E

All of these represent examples of noise.

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Question 19

Question 191 Point

Question 19

When a sender and receiver want to transmit technical information more efficiently, they should:

Option A

use jargon that they both understand.

Option B

use filtering.

Option C

use upward communication coordinators.

Option D

use nonverbal communication.

Option E

use ambiguous language.

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Question 20

Question 201 Point

Question 20

Which of the following reduces information overload by increasing the person's information-processing capacity?

Option A

Using a filtering algorithm to screen out incoming email.

Option B

Learning speed-reading to read more pages per hour.

Option C

Reading only the summaries of long documents.

Option D

Using an assistant to screen out unwanted mail.

Option E

All of these increase the person's information-processing capacity.

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Question 21

Question 211 Point

Question 21

Which of the following activities helps us to cope with information overload?

Option A

Working longer hours

Option B

Learning to read faster

Option C

Improving our time management

Option D

Scanning through documents more efficiently

Option E

All of these help us to cope with information overload.

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Question 22

Question 221 Point

Question 22

The most obvious cross-cultural communication challenge is:

Option A

silence.

Option B

shaking hands.

Option C

language.

Option D

smiling.

Option E

nonverbal communication.

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Question 23

Question 231 Point

Question 23

To improve communication and make more efficient use of space, many companies are:

Option A

moving executives into separate buildings.

Option B

building taller office towers.

Option C

tearing down walls and introducing open office designs.

Option D

removing parking spaces so that employees must commute to work.

Option E

none of these improves communication and makes more efficient use of space.

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Question 24

Question 241 Point

Question 24

The organizational grapevine:

Option A

transmits information very slowly from higher to lower levels in the organization.

Option B

tends to use communication channels that are low in media richness.

Option C

ignores social relations among employees in the organization.

Option D

helps employees to make sense of their workplace when the information is not available through formal channels.

Option E

has all of these characteristics.

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Question 25

Question 251 Point

Question 25

Email and instant messaging have had what effect on the corporate grapevine?

Option A

These communication media have made it more difficult for the grapevine to operate without the assistance of management.

Option B

These communication media have dramatically changed the topics of interest communicated through the corporate grapevine.

Option C

These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle.

Option D

These communication media have done all of these.

Option E

These communication media have had no effect on the corporate grapevine.

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Question 26

Question 261 Point

Question 26

The organizational grapevine is useful because it:

Option A

is an effective way for management to inform employees about future organizational changes.

Option B

provides detailed information that more formal communication channels tend to ignore.

Option C

reduces information overload.

Option D

fulfills employees' drive to bond.

Option E

is an effective way for management to communicate to employees AND reduces information overload.

Details & Information

Assessment due date7/5/25, 11:59 PM (EDT)

Time limit40 minutes Automatic submission

Attempts2 attempts left

Grading

Maximum points

26 points

Questions Filter (26)