Question: Question 1(1 point) SavedCustomer satisfaction (based on the ACSI) is highly related to the stock price of individual firms.1) True2) FalseQuestion 2(1 point) SavedThe two

Question 1(1 point) SavedCustomer satisfaction (based on the ACSI) is highly related to the stock price of individual firms.1) True2) FalseQuestion 2(1 point) SavedThe two ends of the customer satisfaction/loyalty relationship are terrorist and apostle.1) True2) FalseQuestion 3(1 point) SovedThe common objective of a CRM system is to offer a unified customer interface that delivers customization and personalization.1) TrueFalse

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