Question 12 (1 point)

The human resources manager for a large corporation must inform all employees of a new health benefit option. Which is the best communication channel?

a	Memo or e-mail message
b	Private meeting with each employee
c	Telephone call to each employee
d	Fax message

Question 13 (1 point)

You should always avoid using inclusive, or sensitive language.

True

False

Question 14 (1 point)

Which of the following sentences contains no errors?

a	Although the students were hungry.
b	Him and me should receive the free gift.
c	We made a plan to keep all our customers names and addresses in John database.
d	It was time to begin the exam.

Question 15 (1 point)

Which of the following sentences contains inclusive (bias-free) language?

a	Each doctor must submit his form.
b	Each nurse must submit her form.
c	All doctors and nurses must submit their forms.
d	None of the above.

Question 16 (1 point)

In which stage of the writing process do you decide to send an e-mail message instead of phoning your manager, so that you can keep a record?

a	Identifying your purpose
b	Anticipating the audience
c	Decoding the message
d	Selecting the appropriate channel