Question 1(2 points)

__________ communications are transmitted by authorized senders over official channels and are received by individuals who need to react, or know the content of these messages.

Question 1 options:

Informal

Formal

Upward

Downward

Question 2(2 points)

The means by which information is communicated.

Question 2 options:

Channel

Source

Tributary

Route

Question 3(2 points)

In the workplace, directives from managers to employees are the most basic form of __________ communication

Question 3 options:

Downward

Formal

Upward

Informal

Question 4(2 points)

Your reading identified all of the following benefits of effective downward communication, EXCEPT:

Question 4 options:

Better coordination

Improved individual performance

Better morale

Increased ambiguity

Question 5(2 points)

Potential benefits to management of upward communication include all of the following, EXCEPT:

Question 5 options:

Notice of deviations from performance standards

Whistleblowing

Information about new developments

Industrial espionage

Question 6(2 points)

The extent to which a company shares its internal information.

Question 6 options:

Communication Coefficient

Transparency

Level of Disclosure

Openness

Question 7(2 points)

How easily comprehended information or communication is.

Question 7 options:

Clarity

Accuracy

Candidness

Information Disclosure

Question 8(2 points)

What types of information is shared and with whom, the content of what is communicated, and the timing of the release of information.

Question 8 options:

Accuracy

Candidness

Information Disclosure

Clarity

Question 9(2 points)

Osmo Wiio's "laws" of communication include all of the following, EXCEPT:

Question 9 options:

If a message can be understood in different ways, it will be misunderstood in the manner that does the most damage

If communication can fail, it will fail

The less communication there is, the trickier it is for the communication to be successful

There is always someone who thinks they know better what you said than you do.

Question 10(2 points)

The advancement of technology assures us that communicating effectively will be easier every year.

Question 10 options:

True

False