Question 1.2

Supply Chain Management

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1. The call center's computer system tracks a number of metrics for each enoloyee including the total number of customer calls they complcte, the amount of time the service representative spends taking to customers, and the total time the service representative was cloched in each day. The work standard developed by the call center is to complete 150 calls in an 8 hour shitt per employee. Answer the following questions using the infonmation provided in the table. 1. What is the productivity of enployee A? 2. What is the efficiency of emplovee B? 3. What is the percent value-added time for employee C? RoyalWash emplons 4 wathers at 75 pee hour and uies 405 of wate, 195 of detergent, and 55 of selectivity per hour. 11 Develop a single-factor productivity measure to evaluate the productivity of bbor, and calculate it for both Super Shine and Royawaih. 2) Develop a molb factor productivity measure to evaluate the productivity of all used resources, and calculate it for both Super shine and Rioyal Wash. 3) Compare the productivity of both carwash comoonies asing the devioped productivity measures