Question 13 (10 points) Create a Business Process Model using for the following A bullding materials company processes a defective product retssen as follow a) The Flaim Agent receives the Information and does Processes the Return b) The Manager then Reviews the Claim cIf the claim is valid, then the accountant does a Pay Return Claim If the claim in not valid, then the Claim Ayent does a Reject Return eIn all cases, the workflow ends after the Claim Agent does a Close Claim

Q3 Draw a use case diagram that has the following characteristics: 1. There are three Actors: User, CustomerAdminBoth Customer and Admin are a kind of User . 2. There are four use cases , as follows a Login, which can be executed by all users of the system bUpdate Data, which can only be executed by the administrators (Admin) Order, which can only be executed by customers d. Make Payment, which is always included with the Create Order use case