Question: Question 13 Explain one topic / concept from the course that you experienced in the Coffee Shop Inc simulation game. What role this this topic

Question 13 Explain one topic / concept from the course that you experienced in the Coffee Shop Inc simulation game. What role this this topic / concept play your strategic decision making during the game? (10 points) In the simulation game, for which customer group(s) would it make sense to use a differentiation strategy. Why? (7 points)

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