QUESTION 13

1. This is an extremely important summary that should be put in writing and spells out the duties of the worker, the objectives of the job, working conditions, responsibilities, among other things. This document is called.

   	a.	The Job Analysis
   	b.	None of the choices given
   	c.	The Union Contract
   	d.	The Performance Appraisal
   	e.	The Job Description

0.5 points

QUESTION 14

1. (TRUE or FALSE) In reality a typical organization chart could also be considered as a Chain of Command?

   	a.	TRUE
   	b.	FALSE

0.5 points

QUESTION 15

1. Giving front line workers the responsibility, authority, freedom, training, and equipment that they need to respond quickly to customers requests is called?

   	a.	Free rein decision making
   	b.	Participative leadership
   	c.	Empowerment
   	d.	Contingency planning