QUESTION 13 Which term applies to the model that estimates the actual profit made on sales of an item after transactional costs have been applied? Maintenance profit analysis Ob Break-even analysis O Retained revenue analysis Od Price waterfall analysis QUESTION 14 Law firms were among the last user groups to give up the computer program WordPerfect for document processing because of the cost of converting lampe libraries of document templates to new software. Which term BEST applies to this example? O Reference pricing Signposts Switching costs O d. Price sensitivity