QUESTION 1(30 MARKS) Case Study You are the project manager for an insurance company tasked with upgrading its Customer Relationship Management (CRM) system. The project has a budget of R500,000 and must be completed within 8 months. The system serves 200 employees and manages data for 50,000 customers. 1.1 Review the case study and develop a Project Charter that includes: a) Project objectives and success criteria b) High-level requirements c) Key stakeholders d) Major constraints and assumptions e) Initial risk assessment (2 Marks)(2 Marks)(2 Marks)(2 Marks)(2 Marks)1.2 Develop a Stakeholder Analysis Matrix that categorizes stakeholders based on their influence and interest in the project. (5 Marks)1.3 Define a communication strategy for each stakeholder group, detailing the methods and frequency of engagement. (5 Marks)1.4 Create a Work Breakdown Structure (WBS) for the CRM upgrade project. 1.5 Identify potential scope creep risks and propose mitigation strategies. 1.6 Clearly define what is explicitly out of scope for this project. QUESTION 2(4 Marks)(3 Marks)(3 Marks)(30 MARKS)1. Risk Management Scenario: Your development team discovers that the new CRM system is incompatible with old customer data formats, requiring additional data transformation efforts. 2.1 Conduct a detailed risk analysis of this issue, including risk identification, probability assessment, and potential impact on project objectives. (10 Marks)2.2 Develop a risk response plan, outlining mitigation, contingency, and response strategies to address the identified risk. (10 Marks)2.3 Calculate and discuss the potential impact of this issue on the project schedule and budget, considering additional resource allocation and time constraints. (5 Marks)2.4 Propose three alternative solutions to address the data compatibility issues and provide a comparison of pros and cons for each solution. (5 Marks) QUESTION 3(30 MARKS)3.1 Design an earned value management (EVM) report and calculate and interpret: a) Cost Performance Index (CPI) b) Schedule Performance Index (SPI) c) Estimate at Completion (EAC).3.2 Explain what actions you would take if CPI =0.85 and SPI =0.92.3.3 Prepare a detailed project plan document including all the above components. 3.4 Use a Gantt chart or any project management tool (MS Project) to present the project timeline visually. (30 Marks)