Question 14: How does the average Job Sat. score compare to the goal? Please show your work :)

1. It is 2.4% lower than the goal
2. It is 1.5% higher than the goal
3. It is 1.8% higher than the goal
4. It is 2.4% higher than the goal
5. It is 7.1% higher than the goal

Monthly Customer Service (CS) Metrics Job CS Month Calls/Hr Score Sat. Esc. Res. 1 14,478 87% |82 11% 84% 12 N 14,123 87% 82 12% 91% 3 13,944 90% 85 14% 83% 14 12,138 91% 186 15% 91% 15 5 11,170 93% 188 11% 85% 6 10,773 95% 190 9% 92% *Monthly Goals: Calls per Hour (Calls/Hr).>="13,500; Customer Service (CS) Score:>=:86%; Job Satisfaction (Job Sat.).>=:84; Escalations (Esc.) =.97% |