QUESTION 14 Read the case study and answer the following questions. Jeff is the manager at Evolutions Restaurant, an up-market dining space in one of the Marino gaming complexes. The room has a reputation for fine food and drinks at competitive prices but is especially known for its super-fast service enabling players to return to their gaming machines or tables quickly. Orders are currently taken person-byperson at the table by waiters and then taken to the kitchen by hand where they are given to the Head Chef at the Pass. Both management and guests appreciate this aspect of the dining room and market research has consistently shown this is the main reason people come to the room to eat Evolutions is open 18 hours every day, seven-days-a-week. Jeff knows the value of good staff in maintaining the room's reputation and constantly monitors their work to evaluate their performance so issues can be readily detected and addressed. He is about to enter a team meeting he has organised as a result of monitoring which has indicated service times have slowed, guest waiting times have increased, customer complaints about slow service have spiked and patronage and revenue is starting to decline Jeff mentioned his concerns to several of the staff and they told him the answer was to hire more waiters but his budgot simply will not accommodate this suggestion Jeff hopes his team meeting will help resolve the issue. a) Jeff has data indicating that a problem with service and waiting times exists. Give four examples of the monitoring he might have done to obtain this data to become aware of the issue. b) How might Jeff have determined there was a decline in sales and patron numbers? c) What are three techniques Jeff might use to share the information he has about the looming problem? d) Identify three pieces of information about the issue Jeff could/should share with the team. e) How might Jeff challenge the suggestion that all he needs to do to improve things is hire more staff? What are three examples of critical thinking techniques Jeff could suggest to his team to encourage them to generate fresh ideas to address the identified problematic situation? g) List three actions Jeff could take to support individual staff members to improve their service times. Focus