QUESTION 14 When a friend who doesn't smoke thinks about smoking and experiences an emotion like disgust, this is an example of: O Mood congruent recall Emotional effect on memory Schema-based affect QUESTION 15 Consumers high in emotional intelligence (El) exhibit all of the following EXCEPT: Awareness of others' emotions Willingness to help others More self-control Better management of their emotions QUESTION 20 Seasonality influences all of the following EXCEPT: When you shop for a product How much information you gather How valuable a product is to you How much money you spend QUESTION 18 Which of the following is NOT true about the effect of mood on shopping? Consumers who are in a good mood are more satisfied with the shopping experience Consumers who are in a good mood will pay higher prices Consumers who are in a good mood shop for longer Consumers who are in a good mood buy more hedonic or experiential products QUESTION 19 Which of the following is NOT likely to increase the amount of time a consumer shops in a retail store? Fast music A pleasant scent in the air A blue color scheme An easy-to-navigate layout QUESTION 16 Which of the following would NOT increase impulsive purchases in my retail store? Having my salespeople recommend add-ons or upsell consumers Placing eye-catching displays in my store window Giving my consumers more information about my products Offering a buy-one-get-one discount QUESTION 17 Making a decision under time pressure influences all of the stages in the decision process EXCEPT: Post-purchase evaluation Information search Choice Need recognition Evaluation of alternatives