Question 15 (1 point) Given the following information, the utilization is: Effective capacity = 20 units per day Design capacity = 60 units per day Actual output = 15 units per day 1/4 1/3 1/2 3/4 >>> Question 16 (1 point) Which one of the following is not a factor of successful product and service design? be aware of what the competitors are doing be aware of what customers want know what government regulations are use computerized design techniques Question 17 (1 point) Service operations require more inventory because of the unpredictability of consumer demand. True False