QUESTION 15 In the balanced Scorecard framework, controls are used to assess the organization's success in terms of cash flow, return on equity, and return on assets a. financial Ob.customer c. learning and growth d. innovational QUESTION 16 An organization's _ is composed of the key individuals who are responsible for selecting and implementing the firm's strategies as strategic leaders. a top management team Ob managerial committee stakeholders governance circle QUESTION 13 Which of the following is NOT one of the four perspectives in the balanced Scorecard framework? a. leadership b.financial Occustomer d.learning and growth QUESTION 14 Ir the balanced Scorecard framework, controls are used to assess the organization's success in creating a climate that supports change, and innovation, and increase in employees' skills. a. innovational b.operational c financial d. Learning and growth