Question: QUESTION 15 When an organization uses a differentiation strategy, it strives for internal efficiency. True False QUESTION 16 Training is typically used to refer to

QUESTION 15 When an organization uses a

QUESTION 15 When an organization uses a differentiation strategy, it strives for internal efficiency. True False QUESTION 16 Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs. True False QUESTION 17 Two possible tactics for overcoming resistance to change are coercion and negotiation, True False QUESTION 18 What is force-field analysis? a. The analysis of the forces that drive customers to a certain organization b. The analysis of the forces that drive the organization of a company c. A technique for determining which forces drive a proposed change and which forces restrain it d. The process by which an organization forces changes to occur e. None of these

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