Question 16 10 points Save Answer You lost your wallet and your credit card. You recognize that you need to call your bank to cancel the credit card and get a new one. This process starts when you call the bank's central number. The bank's automated system provides you several options. You select the option that allows you to speak to a customer service representative. After a short wait, the representative answers your call and asks how they can help. You explain the situation. The representative cancels the credit card. Then, you ask if the bank could expedite delivery of a new card, since you are leaving on vacation in a few days. The representative makes the arrangements and then asks you to set a new PIN for your card. You select your new PIN. The representative then summarizes the transactions and asks if there is anything else. You say no and the call ends. Instruction: Consider the above situation and then select the appropriate event for the message flows numbered 1 to 6 only in the diagram below. (6 marks) Bank 3 4 Call You FO- Exploun -- 19 - 11 Situation Provide PIN-O Arial 3 (12pt) T