Question 16 (2 points) You are a manager at a paper mill. The workers down in the yard are refusing to wear their hard hats. The government regulatory agency, OSHA (Occupational Safety and Health Administration), visits tomorrow for an inspection. Which conflict approach should you use with the workers? O A) Accommodation OB) Avoidance OC) Compromise OD) Forcing Question 17 (2 points) When exploring options for resolution, the mediator should? O A) focus on positions, not interests. B) focus on interests, not positions. C) focus on both interests and positions. OD) None of the above. Question 18 (2 points) The goal of the mediator is to: A) assess who is responsible for the conflict. B) determine which party's position is most correct and make a judgment. O C) teach problem-solving skills that can resolve the dispute. OD) both B and C