Question 16 Effectiveness is synonymous with smart management goal attainment efficiency cost minimization Previous Quiz saved a Question 17 Escalation of commitment can occur when people don't want to make a decision O accept current conditions O understand that conditions have changed want to admit that an earlier decision was flawed Previous No Question 18 Group decisions are usually. Oless efficient than O equal in efficiency to O more efficient than O more efficient but less effective than Previous individual decisions. Question 19 How do customers play a role in changing the job of the modern manager? O Managers are increasingly including customer satisfaction as a major goal, O Managers are inviting customers to take control of the planning and design of new products. Managers are increasingly de-emphasizing customer satisfaction as a major goal. O Managers are learning to think of customers as adversaries in a battle of survival. Previous Not save Question 20 In allocating weights to the decision criteria, which of the following is most helpful to remember? The total of the weights must equal 100. All weights must be the same. O The high score should be a 10, and no two criteria should be assigned the same weight. O Assign the most important criterion a score, and then assign weights against that standard. . Previous Not saved