QUESTION 16 In unionized settings, supervisors should avoid making individual exceptions to resolve a complaint or grievance since: O making an exception would make the decision nonbinding, and the supervisor may change it at any time. O supervisors should follow existing rules since only the labor union has the authority to make exceptions to the rules. O this would imply to employees that all company policies, rules, and/or the labor agreement can be disregarded. this may set a precedent that could be used in future interpretations or negotiations of the labor agreement