Question: question 17 14 points Sone A Answer the following question with clear, concise and complete statements Complete the following table, related to the evolution of

question 17 14 points Sone A Answer the following question with

question 17 14 points Sone A Answer the following question with clear, concise and complete statements Complete the following table, related to the evolution of contact centres Yesterday's Call centre Today's Contact Centre Primary objective Malin benefit Channels View of customer relationship Customer experience Value to the organization Availability question 17 14 points Sone A Answer the following question with clear, concise and complete statements Complete the following table, related to the evolution of contact centres Yesterday's Call centre Today's Contact Centre Primary objective Malin benefit Channels View of customer relationship Customer experience Value to the organization Availability

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