Question 17 is a training and development method that Role-playing; requires participants to respond to specific problems they might encounter in their jobs by acting out real-world situations Behavior modeling; trains participants to act appropriately in business and professional settings by learning modeling techniques such as walking the catwalk and striking poses Twittering; requires participants to compete with coworkers by trying to maximize the ratio of messages sont to messages received Benchmarking; requires participants to compare their strengths and weaknesses against those of their coworkers In-basket training; is intended to improve employees' quickness, eye-hand coordination, and problem-solving skills by daily practice sessions of "shooting' wadded papers into wastebaskets Question 18 What is the best indicator that a training and development program was worth the investment? positive personal reactions to the program attentive participants effective recruiting and onboarding perfect test scores long-term behavioral change Question 19 Which T&D evaluation method involves monitoring and measuring a firm's internal processes, such as operations, and then comparing the data with information from companies that excel in those areas? personal reactions benchmarking behavioral change onboarding return on investment Question 21 2p If you were director of training and development at a moderately successful, medium-sized company, which method for evaluating your training programs would have the strongest potential for persuading skeptical company executives that the programs are worthwhile? the experience of other companies using the same or similar programs the reactions of participants measured after taking part in the programs, combined with self-reported behavioral change assessed about a month after the programs the anonymous reactions of participants in the programs, as expressed in online surveys simple tests of the amount that participants leared in the programs, as indicated by difference scores between pre- and post-tests the effect of the programs on bottom-line measures such as revenue or profit