Question 18 (1 point) Today a remote control for a television is a must have while in 1970 it was a delighter. True False Question 19 (0.5 points) A spaghetti diagram is a visual picture of how things or employees flow through a process. True False Question 20 (1 point) Your project team is creating a SIPOC. You should a) not include the suppliers who are already doing a good job b) be very detailed about how the process works c) only include the most important customers d) none of the above Question 21 ( 0.5 points) It is important to analyze and monitor the assumptions in a project to ensure their validity and relevancy as the project proceeds. True False Question 22 (1 point) can help you gain support for a Lean Six Sigma project in your organization. a) A Gantt chart b) A Pareto chart c) A business case d) None of the above