QUESTION 18 is a system that strikes a balance between financial and non-financial measures in the performance measurement process. It links performance to rewards, and gives explicit recognition to the link between performance measurement and organizational goals and objectives. QUESTION 19 The classic balanced Scorecard developed by Robert Kaplan and David Norton includes key performance Indicators/measures that drive the organization to meet its goals grouped into four categories. These measures include each of the following except financial customers. external business processes innovation and learning o QUESTION 20 What roles does management planning and control play in motivating and retaining key employees? What are some of the most important factors to consider when implementing and effective planning and control system? TT TT Paragraph 3 (12pt) V Arial