Question 19 (1 point)

Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

Question 19 options:

	BARS
	Graphic rating scales
	Sliding scale
	Critical incident

Question 20 (1 point)

Bethany is a salesperson at the cellphone store. Her performance appraisal is based on her ability to talk to the customers and build relationships with them. Which type of standards are being used in her appraisal?

Question 20 options:

	Behavioral
	Trait
	Human relations
	Competencies