QUESTION 19 3 points Save Answer Strengths and weaknesses are external to the organization. True False QUESTION 20 3 points Save Answer The VRIO framework complements a SWOT Analysis to provide your organization with competitive advantages. True False QUESTION 21 3 points Save Answer The "balanced scorecard" encourages managers to also monitor how well the organization is serving customers, managing internal activities, and setting the stage for future improvements. True False QUESTION 22 3 points Save Answer While missions and visions provide an overall sense of the organization's direction, goals are narrower aims that should provide clear and tangible guidance to employees. True False