Question 1b. Noting that UU is about to outsource aspects of IT service provision, what are...

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Question 1b. Noting that UU is about to outsource aspects of IT service provision, what are four attributes of a good user support organisation? These attributes should help in identifying key issues for the outsourcing negotiations so that service provision in this area is likely to continue at an appropriate level. Describe how UU could measure whether their user support was working well with respect to each of these attributes. Question 1b. Noting that UU is about to outsource aspects of IT service provision, what are four attributes of a good user support organisation? These attributes should help in identifying key issues for the outsourcing negotiations so that service provision in this area is likely to continue at an appropriate level. Describe how UU could measure whether their user support was working well with respect to each of these attributes.