Question $20(2$ points$)$

Melody works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Melody helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face.

Which of the following best describes this situation?

positivity offset

emotional contagion

emotional labor

emotional intelligence