Question: Question 2 / 1 4 A customer calls a support line for billing issues. He says he's been a loyal customer for years, but plans

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2 / 14

A customer calls a support line for billing issues. He says he's been a loyal customer for years, but plans to switch to a new company if his bill is not fixed immediately.

Based on the procedural guidelines provided, how should you respond?

"Let's see what the problem is

.

Could you give me your account information so I can show this to our marketing team?"

"

'

m sorry about the potential billing problem. Would you give me some more information before I forward this to my manager?"

"

'

m so sorry! Are you sure there's a billing issue? I can't really do anything about this unless you give me more information."

"We're very sorry! Let me notify the retention department immediately so we can help you as soon as possible."

"I understand your anger. Let me transfer this to our legal team for their review."

Question 2/14 A customer calls a support line for billing issues.

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