Question $2/15$

A customer calls asking for help.

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What should you say?

"Can you open up your task manager and see which processes are using high

CPU?"

"This might be just a software bug. Can you reboot your computer in safe

mode?"

"That might be the case. Would you mind running a virus scan?"

"Let's see if we can rule that out. Can you tell me more about what you mean

by running slow?"

"This comes up often, and it's usually not a virus. What else do you think it

might be$?"$