Question $2(15\%)$

You work as the marketing director in your workplace. One of the things that you do when

new customer service personnel join your call centre team is to inform them why telephone

etiquette is important in customer service. Prepare a handout that you will be sharing with

them after your talk. In the handout, provide $10$ etiquette rules that your customer service

personnel must follow when dealing with customers.. You will find a sample handout given

together with this assignment question on another topic which you can use as a reference.

You can present the handout in any way that is appropriate for a handout