Question: Question 2 1 of 5 0 What is the primary reason for creating a list of your company's common customer service mistakes that negatively impact

Question 21 of 50
What is the primary reason for creating a list of your company's common customer service mistakes that negatively impact customers?
to empathize with frustrated customers
to identify opportunities to improve
to be aware of your company's weaknesses
to direct customers to competitors who do these things better
Question 21 of 50 What is the primary reason for creating

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