Question 2 (1 point)

You have been asked by another manager to help mediate a conflict two employees are having. She feels since you are in another department, you would be more impartial and the employees would be willing to trust you. Which of the following tactics should you avoid?

Question 2 options:

	Setting up the meeting in a neutral location
	Making it clear up front that you will share all information shared at the meetings with their supervisor
	Ask questions to ensure that you fully understand the situation and allow each participant to provide their arguments
	Break up the meeting into shorter sessions instead of one long meeting

Question 3 (1 point)

A new manager just formed a very diverse team made up of different generations, personalities, and cultures. The manager should treat everyone equally and not take any extra efforts to make the team productive just because they are diverse.

Question 3 options:

	True
	False

Question 4 (1 point)

Which of the following is an effective strategy to avoid social conformity?

Question 4 options:

	Assign the role of critical evaluator
	Invite outside experts to observe and react to group discussions
	Hold second chance meetings
	All of the above

Question 5 (1 point)

Each person has in mind what they want or need from a leader and in a sense needs to "buy in" to what the leader wants from the follower and be worthy of their influence.

Question 5 options:

	True
	False

Question 6 (1 point)

When conducting integrative negotiations, it is important to get the best deal for yourself (or company) and not divulge too much information.

Question 6 options:

	True
	False

Question 7 (1 point)

You are putting a team together for a special project and want a productive, high performing team. You know that it is key to have capable and complementary team members. What is the ideal number of people for a team?

Question 7 options:

	between 2-4 people
	between 5-8 people
	between 10-12 people
	Whatever it takes, the more the better!

Question 8 (1 point)

Which of the following is NOT one of the top 4 characteristics that people admire in leaders?

Question 8 options:

	Honesty
	Competent
	Tolerance for ambiguity
	Inspiring

Question 9 (1 point)

There are several sources of conflict and as a manager is it important to anticipate or understand where the source of conflict is arising so you can address it. Which source of conflict stems from peoples turf being usurped, like going over someones head?

Question 9 options:

	Perceptual factors
	Role factors
	Informational conflict
	Environmental factors

Question 10 (1 point)

You are a newly hired manager and want to be a leader that focuses on getting employees to work together toward a common goal, setting high performance standards, and providing individualized support and intellectual stimulation. What type of leadership style have you adopted.

Question 10 options:

	Leader-Member Exchange Leadership
	Transactional Leadership
	Transformational Leadership
	Path-Goal Leadership