QUESTION 2 10 points Saved Which statement is false? a. Products are more expensive than services ob. Products can be returned, services cannot be returned back once they are provided Oc Products are tangible, services are intangible O d. Products can be stored, service cannot be stored e. Product evaluation is simple and easy, service evaluation is complicated QUESTION 3 10 points Save Answer According to Haanaes et al. (2013) there are 3 main approaches to making sustainability efforts pay off financially. Which one is not included? a. Spread sustainability efforts to the operations of their customers and suppliers, in the process devising new business models that competitors find hard to emulate b. Copy sustainability initiatives from competitors to save innovation costs OcBootstrap approach: Start with small changes to processes that generate substantial cost savings, which then are used to fund advanced technologies that make production even more efficient O d. Take a long view, invest in initially more expensive methods of sustainable operations that eventually lead to lower costs and higher yields QUESTION 4 10 points Save Answer The further on in the design activity, the: O Lower the cost of change Less involved the operations function is O More options are available for the design Higher the cost of change