Question: Question 2 (15 marks) A local security company has contracted you as a consultant to help them improve their service delivery to their clients. You

Question 2 (15 marks) A local security company has contracted you as a consultant to help them improve their service delivery to their clients. You collected feedback from clients to identify opportunities to improve their service quality. From the data, you have realised that most customers are looking for a good user-friendly website to engage with the company. Develop a CTQ Tree method to translate customers needs into specific, measurable, and actionable performance requirements (15 marks)

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