Question: Question 2 (15 points) (Addresses ILOS 1, 2 & 3) This question is about the implementation phase of business process management life cycle. a. Indicate

Question 2 (15 points) (Addresses ILOS 1, 2 & 3)

Question 2 (15 points) (Addresses ILOS 1, 2 & 3) This question is about the implementation phase of business process management life cycle. a. Indicate and explain the general steps that organisations use to manage implementation phase. [6 marks) b. Why this phase is often responsible for business process improvement failures? (4 marks] c. How does establishing Key Performance Indicators (KPIs) help a business in this phase? [5 marks]

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