Question $2[20$ marks$]$

A company has several operational challenges and wants to consider the merits of each of the

following recommendation to overcome them;

$($a$)$ Use of technology

$($b$)$ Implementation of a quality management system for total quality management $($TQM$)$

$($c$)$ Business Process Innovation $($BPI$)$ as opposed to Business Process Reengineering

$($BPR$).$

$($d$)$ Introducing Lean Systems

The Directors have consulted with you to provide a report indicting the merits of each

recommendation. Provide the details of the recommendations. $($Marks $-4$ x $5=20)$