QUESTION $2$

$(20$ marks$)$

As a proficient project manager, recommend the approach or method that should be implemented in enhancing the

probability of effectively translating customer needs into suitable deliverables or product results. Your response should

also reflect on how the approach should be implemented.

QUESTION $3$

With reference to relevant examples, advise project managers on the significance of tree diagrams and affinity diagrams

in managing project quality.

QUESTION $4$

Is John Barito's assertion, as the senior project manager at Knowls Projects, that an internal quality policy is unnecessary

due to the existence of accessible resources from other organisations, a viewpoint you concur with? Please support your

stance with pertinent evidence to validate your perspective.

QUESTION $5$

Mr$.$ Xhosa, the executive director of your organisation, has tasked you with redesigning the organisation's project quality

framework in line with Philip Crosby's principles. In your response, analyse the components of your approach and

highlight the key areas that the new framework will emphasize. Provide insightful reflections, incorporating relevant

examples to illustrate your points.