Question: QUESTION 2 [ 2 5 MARKS ] 2 . 1 A quality management system is a set of policies, procedures and resources that are devised,

QUESTION 2[25 MARKS]
2.1 A quality management system is a set of policies, procedures and resources that are
devised, implemented and constantly improved. The aim is to determine the
customers needs, to allocate resources accordingly, and to control development
processes to ensure high levels of product and or service quality.
Now that you have discussed the principles that underpin CRM, you need to consider the importance of implementing a quality management system for your organisation.
Identify and carefully discuss any three benefits of implementing a quality
management system for your organisation?

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