Question: QUESTION 2 ( 2 5 marks ) Design an HRD programme which will be effective in developing the skills which the matriculant new hires require

QUESTION

2 (25

marks

)

Design an HRD programme which will be effective in developing the skills which the matriculant new hires require to perform in the job of contact centre sales agent at Cellular Today. The design of the HRD programme should address the objectives, the duration, and the training delivery methods. Refer to relevant theory to substantiate your HRD programme design.

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