Question $2$

$2$ pts

A small call center, staffed by only one operator $($server$),$ has $20$ customers calling every hour with a standard deviation of inter$-$arrival times of $3$ minutes. $($This results in $c_a^2=1.)$ The activity time for a call center operator to process each call $($by addressing the caller's queries$)$ is$,$ on average, $2\mathrm{.}5$ minutes with a standard deviation of $8$ minutes $($or $c_e^2=10\mathrm{.}24),$ primarily because of the wide variety of caller queries. $($Hint: Consider these processing times to be General, not Exponential.$)$

What is the average time $($in minutes$)$ that a caller has to wait in line before getting served by the call center operator?