Question 2

2.1. With two examples each, discuss the link between focused processes and specialization? (6)

2.2. Describe Value Stream Mapping. Explain examples how it is different from process mapping. (4)

2.3. Why is equipment utilization in process-focused service industries is often low? (1)

2.4. Compare an intermittent process to a continuous process based on variety, volume, equipment utilization, and inventory. (2)

2.5. Name four tools of process analysis and design. In a sentence or two, describe them. (8)

2.6. Provide an example of the focus strategy for improving service productivity. (2)