Question $2$

$[30$ marks$]$

a$)$ Gregory, a dedicated employee at a renowned environmental conservation non$-$profit in Cape Town, was tasked with overseeing the implementation of a new recycling program. Her manager provided her with a detailed blueprint outlining the steps required for the program's successful execution. However, as Gregory delved deeper into the intricacies of the plan, she couldn't help but question whether the proposed program aligned seamlessly with the organization's list of business processes.

$($i$)$ As an experienced business process manager, outline to Gregory on your thought process when determining if the given process can be regarded as a business process

$(16$ marks$)$

$($ii$)$ Use your answer in $($i$)$ give advise to Gregory on whether the above process is indeed a business process? Motivate your answer.

$(4$ marks$)$

b$)$ The successful application of the Business Process Reengineering $($BPR$)$ concept by Incredible Connection led to a significant surge in production, accompanied by a substantial downsizing of their payments department. Nevertheless, certain enterprises experienced detrimental consequences upon integrating BPR into their operations. Formulate potential reasons that could account for these unfavorable outcomes.

$(10$ marks$)$