Question $23(1$ point$)$

Standardizing a process and altering the perceived waiting time are important approaches to managing waiting lines.

$$ True

False

Question $24(1$ point$)$

Variability in service times and$/$or customer arrival times is a significant cause of imbalances in waiting lines.

$$ True

False

Question $25(1$ point$)$

Waiting lines occur due to an imbalance between supply and datyond in service systems.

$$ True

$$ False