Question $23(2$ points$)$

The structural approach for integrating customer requirements into every aspect of product development is known as:

total quality management

customer satisfaction ${?}^{?}$

quality function deployment

customer integration

Question $24(2$ points$)$

The maximin approach involves choosing the alternative with the highest payoff.

True

False

Question $25(2$ points$)$

Labor productivity on an assembly line line was $100$ units per hour in $2020.$ In $2011,$ labor productivity was $80$ units per hour. If the base year for labor productivity is $2011,$ what is the relative productivity for $2020?$

$15\%$

$20\%$

$30\%$

$25\%$