Question $2(33\mathrm{.}5$ points$)$

Quest used a convergent thinking technique $($Pros and Cons$)$ to evaluate whether the travel agency should expand its website to include services for business travelers.

Should Quest expand its website to include services for business travelers? Quest made a list of pros and cons to help them decide. Select two pros from Quest's list.

a$)$ Allow travelers to find answers to routine questions without waiting for or tying up customer service.

b$)$ Increase the number of visitors to the website.

c$)$ Might lose business because travelers can make their arrangements online.

d$)$ Need to differentiate Quest from other travel websites.